Using Your Device in Wet and Dusty Conditions
To ensure the water resistance of your device, all covers, including the covers for the micro
USB port, the SIM card slot, and the memory card slot, must be firmly closed.
Your smart device is waterproof and dust-resistant in compliance with the Ingress
Protection (IP) ratings IP65 and IP68, as explained in the table below. To view more
specific IP information about your device, go to
and click on the relevant device name.
These specific IP ratings mean that your device is dust-resistant and is protected against
low-pressure water streams as well as against the effects of immersion for 30 minutes in
fresh (non-saline) water up to 1.5 meters deep.
You can use your device:
in dusty environments, for example, on a windy beach.
when your fingers are wet.
in some extreme weather conditions, for example, when it’s snowing or raining.
in fresh (non-saline) water depths of 1.5 meters or less, for example, in a freshwater lake
in a chlorinated swimming pool.
Even if your device is resistant to dust and water, you should avoid exposing it
unnecessarily to environments with excessive dust, sand, and mud or to moist
environments with extreme high or low temperatures. The waterproof characteristic of
the micro USB port, the SIM card slot, the memory card slot, and the headset jack
cannot be guaranteed in all environments or conditions.
Never immerse your device in salt water or let the micro USB port or headset jack come
into contact with salt water. For example, if you’re at the beach, remember to keep your
device away from the sea water. Also, never expose the device to any liquid chemicals.
For example, if you’re washing dishes by hand using liquid detergent, avoid bringing your
device into contact with the detergent. After exposure to non-fresh water, rinse your
device using fresh water.
Normal wear and tear, along with damage to your device, can reduce its ability to resist
dust or moisture. After using the device in water, dry off the areas around all covers,
including the covers for the micro USB port, the SIM card slot, and the memory card
If the speaker or microphone get wet, their function may be impacted until the water has
completely dried. Please note that the drying time can be up to three hours depending
on the environment. During this time, you can, however, use other features in the device
that do not utilize the speaker or microphone. All compatible accessories, including
batteries, chargers, hands-free devices, and micro USB cables, are not waterproof and
dust-resistant on their own.
Your warranty does not cover damage or defects caused by abuse or improper use of
your device (including use in environments where the relevant IP rating limitations are
exceeded). If you have any further questions about the use of your products, refer to our
Customer support service for help. Also, for warranty information, refer to the
which can be accessed via the Setup guide on your device.
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